Refund Policy for DS-I60 Preparation and Interview Booking Services
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Refunds will be issued based on the cancellation reason, as follows:
 
1. No Interview Fee Paid & No Appointment Scheduled

• Full refund of both the $165 service fee and any unpaid fee.

 2. Unawareness of Using an Agency

When placing an order with UVA, you agree to have UVA act on your behalf to assist with your DS-I60 form and appointment scheduling. This is clearly stated during checkout and in all order confirmations.

• If you request a cancellation on the basis that you were unaware you were using an agency, we will in good faith refund $40 of the $165 service fee as a courtesy.

 3. Failure to Provide Required Documents

• A $300 refund will be issued if we are unable to proceed due to missing or delayed documents after 7 days of inactivity.

 4. No Slots Are Available

• If your appointment cannot be booked due to system restrictions (e.g., duplicate profile, ineligible application), you will receive a full refund.

 
Additional Terms

• The service fee is $165. Refund amounts above are fixed.

• The Interview fee ($185/$205/$315 depending on non-immigrant category) is non-refundable once paid.

• Refund requests must be submitted in writing and include the reason for cancellation.

• Processing time: Up to 14 business days.

• Refunds will be issued to the original payment method only.

Per the Government's policy, U.S Visa application (MRV) fees are:

• Non-refundable—The U.S Department of State does not issue Visa Application fee refunds.

• Non-transferrable—The Visa Application fees cannot be resold or transferred to another applicant.

• Good for only one application—The Visa Application fee may be used to complete only one application. If the Visa application is denied, a new visa application and fee will need to be completed to apply again.

• Expires after 1 year—Visa application fees are valid for use for 365 days from date of purchase. The fee will expire and you will forfeit your right to use the fee for a Visa application.

U.S. visa fees paid to apply in a specific country cannot be transferred to another country. Once the payment is completed in one country, you cannot use that payment to schedule an appointment in a different country. If you wish to reschedule a new appointment in the same country, please cancel or reschedule by sending us an email at 

You may do so without paying an additional fee.